When you disconnect the monitor that Mattermost is displayed on, Mattermost continues to display at screen coordinates that no longer exist. This issue can occur on Windows in a multiple-monitor setup. Desktop App is not visible, but the Mattermost icon is in the Task Bar If none of the above steps resolve the issue, please open a new ticket in the Mattermost Troubleshooting Forum. If you are using a special video driver, such as Optimus, try disabling it to see if the problem is resolved. Quit the app and restart it to see if the issue clears.ĭisable GPU hardware acceleration from File > Settings on Windows and Linux or Mattermost > Settings on macOS, and unselect Use GPU hardware acceleration. Desktop App window is black and doesn’t load the page įirst, make sure you have installed the latest desktop app version.Ĭlear your cache and reload the app from View > Clear Cache and Reload or press Ctrl Shift R on Windows or Linux, or ⌘ ⇧ R on Mac. In this case using a third-party tool such as Keka or Unarchiver may resolve the problem. On macOS Catalina, this dialog can be triggered if the Mac Archive Utility is the default method for decompressing files. “The application “Mattermost” can’t be opened” dialog Remove all the files in %LOCALAPPDATA%\mattermost, then try reinstalling the app. How do I download app diagnostics? įrom Mattermost desktop v5.3, you can download a diagnostics text file via Help > Run diagnostics, which can be attached to a Support ticket. Desktop app sessions are labeled as Native Desktop App.įrom Mattermost desktop v5.3, you can access logs via Help > Show logs, which opens the file manager window showing the location of the log file. You can terminate active sessions from another Mattermost session in Profile > Security > View and Logout of Active Sessions, then select Log Out. Prior to uninstalling, you can choose to log out of any active sessions. If you wish to remove all data, you must manually remove the files from the applicable location noted above. Local configuration data is not automatically removed when uninstalling the desktop app. MacOS App Store: /Users//Library/Containers/Mattermost/Data/Library/Application Support/Mattermost MacOS installer: /Users//Library/Application Support/Mattermost Windows: Users\\AppData\Roaming\Mattermost The location of the Mattermost desktop app configuration file depends on the platform where you’re running Mattermost (and, in the case of macOS, how you’ve chosen to install the app): Troubleshooting your Desktop App installation Where is configuation stored locally? The following additional documentation resources are also available for the Mattermost desktop app: Changes to group policies require you to restart Mattermost for those changes to take effect.Ĭan’t find your Mattermost server URL? Ask your company’s IT department or your Mattermost System Admin for your organization’s Mattermost Site URL. See the MSI installer and group policy documentation for instructions on installing the Mattermost Desktop App via an MSI installer, and configuring supported group policies. If disabled, automatic Desktop App updates are disabled.Īutomatic desktop app updates can be disabled by configuring the supported group policy. If disabled, management of servers in theĭefine one or more default, permanent servers. The following group policies are available: You can download the latest version of the Mattermost desktop app MSI installer (Beta): Once finished, the Mattermost desktop app opens automatically. When a new version of the desktop app is released, your app updates automatically.ĭownload the latest version of the Mattermost desktop app: 32/64-bit version of Windowsįrom the Downloads folder, right-click on the file mattermost-desktop-setup-5.6.0-win.exe, then select Open to start an installer for the app. Automatic app updates are supported and enabled. You can also use the following installation guides for Linux, Mac, and Windows. You can download the desktop app directly from our Downloads page. Install and update the Mattermost desktop app See the desktop app software requirements for details on supported operating systems and releases. (Linux) Set up Desktop Entry for the application to more easily integrate into a desktop environment. (Windows/macOS) Deep link to the desktop app via the mattermost:// protocol if the app is already installed. The Desktop App supports all the features of the web experience, plus the following features:Ĭonnect to multiple Mattermost servers from a single interface, and navigate between servers using keyboard shortcuts.Īuto-start Mattermost when a user logs into their machine.Īdd Mattermost to the Windows Start menu, the Taskbar, the Dock, or the System Tray. The Mattermost desktop app is available for Linux, Mac, and Windows operating systems.
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